At Caveman, customer satisfaction is our top priority. We take pride in the quality of our products and services and are committed to ensuring you have a positive experience. If you are unsatisfied with your purchase, we offer a straightforward return and refund process to address your concerns. Please carefully review our policy outlined below.

Returns

We accept returns under the following conditions:

1. Eligibility for Return

   • Items must be returned within 14 days of the date you received your order.
   • The product must be unused, unopened, and in its original packaging.
   • Any promotional items or free gifts included with the purchase must also be returned in their original condition.

2. Non-Returnable Items

   • Opened, used, or tampered products.
   • Items not purchased directly from caveman.com.my.

3. Return Process

   • To initiate a return, please email us at info@caveman.com.my with your order number, proof of purchase, and reason for return.
   • Once your return is approved, we will provide instructions on how and where to send the product.

4. Shipping Costs

   • Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Refunds will be processed under the following terms:

1. Inspection and Approval

   • Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.
   • You will be notified via email of the approval or rejection of your refund within 3 business days of receiving the return.

2. Refund Method

   • Approved refunds will be processed to your original method of payment.
   • Depending on your payment provider, it may take 7-10 business days for the refund to reflect in your account.

3. Partial Refunds

   • In some cases, only partial refunds may be granted, such as when items are returned late or not in their original condition.

Damaged, Defective, or Incorrect Items

We strive to deliver your order in perfect condition. However, if your item arrives damaged, defective, or incorrect, we will resolve the issue promptly:

1. Contact Us

   • Notify us within 48 hours of receiving your order by emailing info@caveman.com.my.
   • Include your order number, photos of the item and its packaging, and a description of the issue.

2. Resolution Options

   • We will offer a replacement, exchange, or refund for damaged, defective, or incorrect items.
   • Caveman will cover any shipping costs associated with resolving these issues.

Cancellations

Orders may be canceled within 24 hours of placing them by contacting us at info@caveman.com.my. After this period, cancellations may not be possible as the order will have entered processing or shipment.